Delivery & Return Policy
218 Aylsham Drive, Ickenham, UB10 8UF
Delivery & Collection times:
All collections and deliveries will take place on your chosen date between 9-6pm
Right of Cancellation
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please contact our live chat advisors or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
45 Day repair Guarantee
We also provide a 45 day guarantee on all our repairs. We will honer this guarantee as long as the tamper evident sticker is still in place and is not removed. Any issues please contact our customer service team on 0800 270 7510
For customer who live witiin our service area, a representaive will be in touch in regards to conviniet times. For customers using our free courier service we can only provide a day of collection - the only adivise we are given is that collection are made between 9-5pm.
Always ensure that a sturdy box and enough padding is used to secure your package. we will refuse to accept any packages that seem have been damaged because of poor packing.
If using our couier service tracking details will be provided so you can see the day of the delivery - if within our service area our staff would have arranged and appropriate time to deliver your item.